Intermittent "Your session has expired" message when opening the Course Catalog webpart
Monitoring - We’ve deployed a fix after identifying the root cause. We are monitoring results closely to ensure the service remains stable and the issue is fully resolved.

If you continue to experience the problem, please contact our Support team by submitting a ticket: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support
Feb 26, 2026 - 15:17 CET
Investigating - We are investigating an issue where some users see a "Your session has expired" message immediately after opening the Course Catalog webpart, even on first load or after refreshing the page.

We will provide an update as soon as we have more information.
Feb 23, 2026 - 12:26 CET
Uptime over the past 90 days. View historical uptime.
Learn365 North Europe Operational
90 days ago
100.0 % uptime
Today
Learn365 United States Operational
90 days ago
99.9 % uptime
Today
Learn365 Japan Operational
90 days ago
100.0 % uptime
Today
Learn365 Australia Operational
90 days ago
100.0 % uptime
Today
Learn365 Canada Operational
90 days ago
100.0 % uptime
Today
Learn365 United Kingdom Operational
90 days ago
100.0 % uptime
Today
Learn365 Germany Operational
90 days ago
100.0 % uptime
Today
Learn365 Switzerland Operational
90 days ago
100.0 % uptime
Today
Learn365 Government Community Cloud Operational
90 days ago
100.0 % uptime
Today
Learn365 Government Community Cloud High Operational
90 days ago
98.69 % uptime
Today
Learn365 for Microsoft Teams Operational
90 days ago
99.14 % uptime
Today
Learn365 Compliance Service Operational
90 days ago
100.0 % uptime
Today
Learn365 Compliance Service Central US Operational
90 days ago
100.0 % uptime
Today
Learn365 Compliance Service North Europe Operational
90 days ago
100.0 % uptime
Today
Learn365 Compliance Service Canada Central Operational
90 days ago
100.0 % uptime
Today
Perform & Engage 365 Operational
90 days ago
100.0 % uptime
Today
Perform & Engage 365 Application Operational
90 days ago
100.0 % uptime
Today
Perform & Engage 365 Web Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 1, 2026

No incidents reported today.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

Unresolved incident: Intermittent "Your session has expired" message when opening the Course Catalog webpart.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026
Microsoft Teams Apps Availability Issues
Resolved - Microsoft has confirmed that the issue was caused by a service degradation on their side. Their engineering team investigated the incident and implemented the necessary fixes to restore service stability.

The service is now fully operational, and we are not observing any further impact.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience while the issue was being resolved.
If you experience any related concerns, please don’t hesitate to contact our Support team: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support
Feb 19, 17:27 CET
Update - We have received an update from Microsoft Support.

They have confirmed that this issue is part of a recent service spike impacting multiple users across the platform. Their Engineering team is actively investigating the root cause and working on implementing a fix.

This spike is causing intermittent disruptions similar to those reported. Microsoft is currently reviewing telemetry and service activity to isolate the source of the issue and mitigate the impact.

We will provide the next update once we receive further information from Microsoft.
Feb 16, 12:47 CET
Investigating - We are currently investigating an issue affecting access to the Microsoft Teams apps for Learn365 and Perform & Engage.

Some users may experience blank pages or apps not loading within Teams, including errors such as “There was a problem reaching this app”.

Possible workaround: Users may be able to access the apps via Microsoft Teams in a web browser while the investigation is ongoing.

Our findings indicate this issue is related to the Microsoft Teams platform. We have engaged Microsoft and are working with them separately to identify and resolve the root cause.

We will provide further updates as soon as more information becomes available.
Feb 13, 13:21 CET
Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026
Zensai February 16, 2026 Release
Completed - The scheduled maintenance has been completed.
Feb 16, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 03:00 CET
Scheduled - We’re pleased to announce the upcoming February 16, 2026 release of Zensai!
The roll-out will commence Monday, February 16, and will be staged across our Regional Data Centers.

The update will start on the following schedule, no downtime is expected, but some performance degradation might occur during the deployment:
Apps Proxy at 3AM CET time
SPFX Wrapper at 3AM CET time
Admin Center at 3AM CET time
North Europe at 4AM CET time
Germany West Central at 4AM CET time
Switzerland North at 4AM CET time
UK South at 4AM CET time
Central US at 8AM CET time
Canada Central at 8AM CET time
US GCC at 10AM CET time
Japan East at 5PM CET time
Australia East at 5PM CET time
Teams Learn365 app will be updated after all regions.

Updates coming soon: https://helpcenter.zensai.com/hc/en-us/articles/360018652578-Learn365-release-notes
Feb 12, 15:45 CET
Feb 15, 2026

No incidents reported.

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