Session Creation Disruption in Select Regions
Investigating - We are aware of the issue affecting the creation of sessions ('Oops, something went wrong' error) in certain regions and are actively investigating the matter to resolve it as quickly as possible.
In the meantime, if you are experiencing this problem, we recommend using the following workaround: you can create a Teams meeting and paste the meeting link into the session settings to ensure your sessions are created successfully.
Thank you for your patience and understanding as we work to address this issue.
Oct 10, 2025 - 13:01 CEST
Uptime over the past 90 days. View historical uptime.
Learn365 North Europe Operational
90 days ago
99.6 % uptime
Today
Learn365 United States Operational
90 days ago
99.18 % uptime
Today
Learn365 Japan Operational
90 days ago
99.6 % uptime
Today
Learn365 Australia Operational
90 days ago
98.85 % uptime
Today
Learn365 Canada Operational
90 days ago
99.6 % uptime
Today
Learn365 United Kingdom Operational
90 days ago
98.88 % uptime
Today
Learn365 Germany Operational
90 days ago
99.6 % uptime
Today
Learn365 Switzerland Operational
90 days ago
99.6 % uptime
Today
Learn365 Government Community Cloud Operational
90 days ago
99.21 % uptime
Today
Learn365 Government Community Cloud High Operational
90 days ago
100.0 % uptime
Today
Learn365 for Microsoft Teams ? Operational
90 days ago
99.55 % uptime
Today
Learn365 Compliance Service Operational
90 days ago
100.0 % uptime
Today
Learn365 Compliance Service Central US ? Operational
90 days ago
100.0 % uptime
Today
Learn365 Compliance Service North Europe ? Operational
90 days ago
100.0 % uptime
Today
Learn365 Compliance Service Canada Central ? Operational
90 days ago
100.0 % uptime
Today
Perform & Engage 365 Operational
90 days ago
100.0 % uptime
Today
Perform & Engage 365 Application Operational
90 days ago
100.0 % uptime
Today
Perform & Engage 365 Web Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 20, 2025

No incidents reported today.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025
Learn365 web parts not loading in SharePoint and Microsoft Teams
Resolved - The issue has been resolved. The incident was linked to a recent SharePoint Online update, changes in MSAL (Microsoft Authentication Library), and a few unexpected edge cases that impacted service stability. Our engineering team has deployed a fix and confirmed that all affected services are now operating normally.
We will continue to monitor for any residual impact, but no further disruptions are expected at this time. Thank you for your patience and understanding throughout the investigation.
Oct 15, 15:17 CEST
Monitoring - A fix has been successfully deployed to address the issue affecting the loading of the Learn365 Webparts.
We are continuing to monitor system performance closely to ensure stability.
We’ll provide a final update once we confirm the issue is fully resolved. Thank you for your patience during this time.
Oct 14, 14:20 CEST
Update - We are continuing to investigate this issue.
Oct 14, 11:25 CEST
Investigating - We are currently investigating reports of a disruption affecting the loading of the Learn365 Webparts. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide updates as soon as more information becomes available.
Oct 14, 11:13 CEST
Oct 14, 2025

Unresolved incident: Session Creation Disruption in Select Regions.

Oct 13, 2025
Zensai October 13, 2025 Release
Completed - The scheduled maintenance has been completed.
Oct 13, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 06:00 CEST
Scheduled - We’re pleased to announce the upcoming October 13, 2025 release of Zensai!
The roll-out will commence Monday, October 13, and will be staged across our Regional Data Centers.

The update will start on the following schedule, no downtime is expected, but some performance degradation might occur during the deployment:
Apps Proxy at 5AM CET time
North Europe at 6AM CET time
Germany West at 6AM CET time
Switzerland North at 6AM CET time
UK South at 7AM CET time
United States at 7AM CET time
Central Canada at 8AM CET time
Japan East at 2PM CET time
Australia at 2PM CET time
Teams Learn365 app will be updated after all regions.

See more: https://helpcenter.zensai.com/hc/en-us/articles/360018652578-Learn365-release-notes
Oct 10, 11:19 CEST
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Learn365 web parts not loading in SharePoint (updated)
Resolved - We are pleased to inform you that the issue affecting access to Learn365 web parts has been fully resolved.
Our monitoring confirms that Learn365 is now operating normally, with no further disruptions observed.
We sincerely apologize for any inconvenience this may have caused to your daily operations and appreciate your patience during this time. If you encounter any lingering issues, please reach out to our support team.
Oct 10, 12:31 CEST
Update - We are continuing to monitor for any further issues.
Oct 9, 23:17 CEST
Update - We have deployed the fix to all production regions and are currently monitoring its impact.
Oct 9, 18:36 CEST
Update - We have deployed the fix to the US and Australia regions and are currently monitoring its impact.
Oct 9, 15:58 CEST
Monitoring - We have deployed the fix to the UK region and are currently monitoring its impact. Initial reports indicate that service has been restored. Once we confirm full recovery and stability, we will proceed with deploying the fix to other regions.
Oct 9, 14:15 CEST
Update - We are continuing to work on a fix for this issue.
Oct 8, 09:56 CEST
Identified - After thorough investigation, we have identified that the issue stems from the process of updating the MSAL version in SharePoint, which is being gradually rolled out by Microsoft across tenants in different regions. The version of the library implemented for affected clients is causing an authentication loop in our web parts.

Based on the nature of this issue, we anticipate that more customers may be affected over time, regardless of the type of their Azure AD. Rest assured, we are taking all possible measures on our end to prevent the issue from escalating further.

We are in contact with Microsoft's support team and are actively working to find a solution to the problem as quickly as possible. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding during this time.
Oct 8, 09:32 CEST
Investigating - We are actively investigating an issue that appears to be affecting our clients. Initial findings indicate that the problem may impact all hybrid setups supported by Entra Connect. Our team is working to identify the root cause and assess the scope of the impact.

As a temporary solution, users can utilize the Teams desktop app or the mobile app to access functionality while the issue is being investigated and resolved.
Oct 7, 10:25 CEST
Oct 9, 2025
Impact on Perform&Engage 365 access due to Azure Front Door outage. Compliance Service is also affected.
Resolved - We are pleased to inform you that the issue impacting access to Perform&Engage 365 and the Compliance Service due to the Azure Front Door outage has been fully resolved. This aligns with Microsoft's confirmation that the underlying outage has been mitigated, with all affected services recovering completely.
Our monitoring confirms that Perform&Engage 365 and the Compliance Service are now operating normally, with no further disruptions observed.
We sincerely apologize for any inconvenience this may have caused to your daily operations and appreciate your patience during this time. If you encounter any lingering issues, please reach out to our support team.
Oct 9, 20:03 CEST
Monitoring - As per Microsoft,

https://azure.status.microsoft/en-gb/status

Current Status: Azure customers using Azure Front Door (AFD) should see consistent availability with slightly higher latencies decreasing as we continue to recover additional resources.
Oct 9, 16:07 CEST
Update - Compliance Service is also affected by the Azure Front Door issue. Document conversion and deployment may be delayed while the Microsoft services are degraded.
Oct 9, 14:38 CEST
Identified - We are currently experiencing issues with Perform&Engage 365 access as a result of the ongoing Azure Front Door outage reported by Microsoft (https://azure.status.microsoft/en-us/status). Some users may encounter degraded performance or difficulties loading pages. We are closely monitoring the situation and will provide updates as soon as more information becomes available.
Thank you for your patience and understanding.
Oct 9, 12:19 CEST
Learn365 is not available in MS Teams
Resolved - We are pleased to inform you that the issue affecting access to Learn365 within MS Teams has been fully resolved. This aligns with Microsoft's confirmation that the underlying Azure Front Door outage has been mitigated, with all affected services recovering completely.
Our monitoring confirms that Learn365 is now operating normally in Microsoft Teams, with no further disruptions observed.
We sincerely apologize for any inconvenience this may have caused to your daily operations and appreciate your patience during this time. If you encounter any lingering issues, please reach out to our support team.
Oct 9, 20:01 CEST
Monitoring - Based on internal monitoring and system logs, we can confirm that Learn365 in Microsoft Teams is operating with no major disruptions observed.

It corresponds to Microsoft’s latest update on the Azure Status Page (https://azure.status.microsoft/en-gb/status):

Current Status: Azure customers using Azure Front Door (AFD) are experiencing consistent availability, with slightly elevated latencies that continue to decrease as additional resources recover.
Oct 9, 16:11 CEST
Update - We would like to provide you with an important update regarding the temporary disruption to Learn365 within MS Teams. Initially, this issue was believed to be related to the MSAL update implemented by Microsoft. However, upon further investigation, we have determined that the root cause is linked to the ongoing Azure Front Door outage reported by Microsoft (https://azure.status.microsoft/en-us/status).

As a result of this outage, some users may experience degraded performance or difficulties loading pages. Please rest assured that we are closely monitoring the situation and are in constant communication with Microsoft to ensure a timely resolution.

We understand how critical uninterrupted access to Learn365 is for your day-to-day activities, and we sincerely apologize for any inconvenience this may have caused. We will continue to keep you informed with updates as soon as more information becomes available.
Oct 9, 13:09 CEST
Identified - We would like to inform you that we are currently addressing an issue affecting user access to Learn365 within MS Teams. This disruption is due to a global MSAL update implemented by Microsoft. To ensure seamless functionality, we are working diligently to update our MSAL version. Please note that the app will be temporarily unavailable today as we complete this process. Thank you for your understanding and patience.
Oct 9, 11:50 CEST
Oct 8, 2025
Short Service Disruption – Perform & Engage DE
Resolved - Due to urgent technical maintenance, Perform & Engage DE was temporarily unavailable for approximately 40 minutes. The issue has now been resolved, and the platform is fully operational.
Oct 8, 09:30 CEST
Oct 7, 2025
Oct 6, 2025

No incidents reported.

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