Update: We have confirmed Learn365 email notification queues are processing normally. We are restoring remaining impacted regions to **Operational** while we continue to monitor Microsoft 365 service recovery.
Update: Learn365 email notification queues are now processing normally across all previously impacted regions.
We are moving this incident to **Monitoring** while Microsoft continues their recovery efforts.
Microsoft update: They are observing sustained improvements in service availability across affected Microsoft 365 services. While functionality continues to improve, some users may still experience intermittent connectivity issues or delayed email delivery. Microsoft is validating recovery across different connection methods and monitoring stability to confirm improvements are sustained.
Next Microsoft update is expected by **Friday, November 13, 2026 at 16:00 UTC**.
Posted Nov 13, 2026 - 16:47 CET
Update
Update: Our Learn365 email notification queues are now processing normally in **Germany** as well.
At this time, we are still working through email notification queues in the **United States**, and some notifications may continue to be delayed there.
Update: Our Learn365 email notification queues are now processing normally in **Australia** as well.
We are still working through email notification queues in **Germany** and the **United States**, and some notifications may continue to be delayed there.
Update (from Microsoft): Microsoft reports additional progress toward service recovery, with recovery actions completed across portions of the affected infrastructure in the **Asia Pacific** region. Traffic is being gradually restored and they are seeing improvements in key customer scenarios (including mailbox access and delayed email processing). Some users may continue to experience intermittent issues.
Microsoft is extending recovery actions across other affected regions and continuing stabilization efforts. Reducing email queues/backlogs remains a priority, and their extended **48-hour email timeout window** remains in place to protect delayed messages as delivery catches up.
We are continuing to monitor Learn365 features that depend on Microsoft 365 services. While **Japan appears recovered for email queue processing**, we may still see delayed Learn365 email notifications in other regions until Microsoft’s incident is fully mitigated.
Next Microsoft update is expected by **Friday, November 13, 2026 at 08:30 UTC**.
Posted Nov 13, 2026 - 09:19 CET
Update
Correction: The incident remains ongoing and we are continuing to see delayed email notification delivery in multiple regions due to Microsoft’s service degradation.
Affected Learn365 regions are currently set to **Degraded Performance**.
Next Microsoft update is expected by **Friday, November 13, 2026 at 08:30 UTC**.
Posted Nov 13, 2026 - 09:19 CET
Update
We are continuing to monitor Microsoft’s ongoing incident impacting multiple Microsoft 365 services, including Exchange Online.
Due to the ongoing disruption, **Learn365 email notification delivery may be delayed** (emails may queue and arrive later than expected) in additional regions.
Microsoft reports that users may be unable to connect to multiple Microsoft 365 services, and that features interacting with Exchange Online/email may be impacted. They are seeing positive results after applying an infrastructure patch and are continuing to roll it out.
Next Microsoft update is expected by **Friday, November 13, 2026 at 08:30 UTC**.
Posted Nov 13, 2026 - 09:19 CET
Identified
Microsoft is investigating a widespread service degradation affecting multiple Microsoft 365 services, including Exchange Online, Microsoft Teams, and SharePoint Online. Since approximately **16:00 UTC on November 12**, Learn365 features that depend on these services are impacted in several regions.
- **Delayed email notifications:** Learn365 email notifications (for example, enrollment, completion, and certificate emails) are being sent more slowly than usual and may arrive with significant delays. Emails are queued and will be delivered as Microsoft's services recover. A small number of notifications that could not be delivered are being retained and will be re-sent once the service is stable. - **Session calendar invites and Teams meetings:** Creating or updating Outlook calendar invitations and Teams meetings for instructor-led sessions may fail or be delayed. Changes will be synchronized once Microsoft's services recover. - **Profile photos:** User profile pictures in Learn365 (including the dashboard, web parts, and the Teams app) may load slowly or not appear. - **SharePoint-based content:** We are not currently seeing material impact. Access to documents and content stored in SharePoint may still be intermittently slow while Microsoft's incident is ongoing.
Core learning functionality (accessing courses, completing training, and recording progress) is **not affected**.
Our team is monitoring the situation closely and will provide updates as Microsoft's services recover. No action is required from you at this time.
If you experience critical issues, please contact our Support Team.
Posted Nov 13, 2026 - 00:08 CET
Investigating
Microsoft is investigating a widespread service degradation affecting multiple Microsoft 365 services, including Exchange Online, Microsoft Teams and SharePoint Online. Since approximately 16:00 UTC on November 12, Learn365 features that depend on these services are impacted in several regions.
**Current impact:**
- **Delayed email notifications:** Learn365 email notifications (for example enrollment, completion and certificate emails) are being sent more slowly than usual and may arrive with significant delays. Emails are queued and will be delivered as Microsoft's services recover. A small number of notifications that could not be delivered are being retained and will be re-sent once the service is stable. - **Session calendar invites and Teams meetings:** Creating or updating Outlook calendar invitations and Teams meetings for instructor-led sessions may fail or be delayed. Changes will be synchronized once Microsoft's services recover. - **Profile photos:** User profile pictures in Learn365, including the dashboard, web parts and the Teams app, may load slowly or not appear. - **SharePoint-based content:** We are not currently seeing material impact. Access to documents and content stored in SharePoint may still be intermittently slow while Microsoft's incident is ongoing.
Core learning functionality, such as accessing courses, completing training and recording progress, is not affected.
Our team is monitoring the situation closely and will provide updates as Microsoft's services recover. No action is required from you at this time.
If you experience critical issues, please contact our Support Team.
Posted Nov 13, 2026 - 00:06 CET
This incident affects: Zensai United States (Learn365 United States), Zensai Australia (Learn365 Australia), and Zensai Canada (Learn365 Canada).