Postmortem -
Read details
Jul 24, 05:35 CEST
Resolved -
As per Microsoft:
"Services which were impacted by this outage recovered progressively and engineers from the respective teams intervened where further manual recovery was needed. Following an extended monitoring period, we determined that impacted services had returned to their expected availability levels. "
We’re happy to report the issue has now been resolved. Thank you for your patience and please let us know if you see any further issues.
Jul 19, 16:56 CEST
Monitoring -
As per Microsoft:
"We have determined that a backend cluster management workflow deployed a configuration change causing backend access to be blocked between a subset of Azure Storage clusters and compute resources in the Central US region. This resulted in the compute resources automatically restarting when connectivity was lost to virtual disks. We have confirmed mitigation for Azure Storage and Compute resources. We are continuing to investigate and mitigate a number of downstream impacted services that have not returned to a fully healthy state."
We can confirm that customers from the Central US database region can access Learn365 now, as the first successful requests were recorded by our monitoring system at 04:19 AM UTC (12:19 AM EST). We continue to monitor the situation until it is fully resolved.
Jul 19, 09:15 CEST
Identified -
Microsoft has identified the underlying issues with Azure services and is currently working to deploy a fix.
We anticipate Learn365 services will be restored once Azure services are fully operational.
We encourage those impacted to follow along with the status updates posted below.
https://azure.status.microsoft/en-us/status
Jul 19, 04:42 CEST
Update -
We are continuing to investigate this issue.
Jul 19, 01:24 CEST
Update -
We are continuing to investigate this issue.
Jul 19, 01:19 CEST
Investigating -
We are aware of an issue impacting user access to Learn365. We believe this is related to a Microsoft Outage. We will continue to investigate and triage.
https://azure.status.microsoft/en-us/status
Jul 19, 01:13 CEST