PDF Files fail to display in Course Player

Incident Report for ZENSAI

Resolved

We would like to let you know that we have implemented our own solution for this problem. The PDF viewer has now been updated to an embeddable version.

Please note that with this new player, there is no native support for downloading or printing files. To ensure everything works smoothly, we recommend clearing your cache and cookies before testing the updated viewer.

If you run into any further issues or have any questions, please don't hesitate to reach out to our support: team.https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support

Thank you for your understanding and patience!

Posted Apr 15, 2025 - 10:00 CEST

Identified

We are aware of an issue regarding PDF files failing to display in a Course.
We can confirm this is related to a known bug in SharePoint, and Microsoft is actively working to resolve the issue.
You can follow the discussion via the URL below. We will continue to update our status page as relevant information becomes available.
https://github.com/SharePoint/sp-dev-docs/issues/10180

Posted Apr 03, 2025 - 17:50 CEST

This incident affected: Learn365 North Europe, Learn365 United States, Learn365 Japan, Learn365 Australia, Learn365 Canada, Learn365 United Kingdom, Learn365 Germany, Learn365 Switzerland, Learn365 Government Community Cloud, and Learn365 Government Community Cloud High.