Description: On April 29th, an incident was observed with the API, leading to an inability to update Power BI reports.
Root Cause Identification and Analysis: The root cause of the incident was identified as an issue with the code changes implemented during the Learn365 new release. Specifically, the problem arose from code changes affecting the QuizQuestionPools endpoint, which was utilized in Power BI reports.
Resolution: To resolve the issue, we promptly fixed the problematic code section related to the QuizQuestionPools endpoint. This fix restored the functionality required for updating Power BI reports.
Remediation Items: As a response to this incident, we are taking the following steps to prevent similar issues in the future:
* We are using this incident as an opportunity to enhance our testing procedures.
* More robust testing protocols will be implemented to ensure that code changes do not disrupt critical functionalities.
We apologize for any inconvenience caused and appreciate your patience and understanding during this incident. If you have any further concerns or questions, please do not hesitate to contact our support team.